The offer of the catalog and the electronic store is proposed by the SARL ACTE-DÉCO.
Indentification of the company :
ACTE-DECO -26 rue des Oliviers - 85170 Le Poiré sur Vie - France
Phone number : (+33) (0)2 51 44 95 32
N°TVA intra-community : FR 00492448238
N°Siret : 492448238-00021
The purpose of the present General Terms of Sale is to define the terms and conditions under which ACTE-DÉCO offers and sells its products.
2- Placing an order
To place an order we put at your disposal three means:
- Internet : https://www.acte-deco.fr/en/ - 24/24 h and 7/7 days (obligation for the professionals)
- By mail, accompanied by the order form printed and filled as well as your payment. We will inform you by e-mail of its good reception.
Each order requires the acceptance of your part of the General Conditions of Sale. By checking the box provided for this purpose you will fully accept these conditions. Without acceptance, no order can be validated.
The formats of the stickers mentioned on the site correspond to the format of the final decoration once installed and not to the board received by the customer.
The sale will be done only by correspondence.
The automatic registration systems are considered as proof of the nature, content and date of the Order.
ACTE-DÉCO will confirm the acceptance of the Sales Order by sending an e-mail message to the e-mail address indicated by the client.
ACTE-DÉCO reserves the right to refuse or cancel any customer's order, notably in the case of the customer's insolvency, in the event of non-payment or in the case of a dispute concerning the payment of a previous order.
The mentions indicated by the customer, during the seizure of the information inherent to his order engage this one. ACTE-DÉCO cannot be held responsible for errors made by the customer in the recipient's details (delivery address, invoicing address in particular) and for delays in delivery or the impossibility of delivering the products ordered which these errors may have caused.
ACTE-DéCO gives the customer the possibility to receive free samples to test the product and check the quality.
It is thus up to the customer and not to Acte Deco to appreciate if the support and the quality are appropriate or not.
Acte-DECO is released from any responsibility in case of non adhesion to the chosen support, if the quality of the product does not correspond to the expectation of the customer.
All orders will be shipped from our premises within 7 days, to which must be added the delivery time.
The prices appearing on the catalog and the website https://www.acte-deco.fr/en/ are expressed in Euros and are inclusive of all taxes (TTC), excluding shipping costs. Prices can be modified at any time and without notice.
The shipping costs are specified on the order form.
The price is payable cash on the day of the order, the prices applied are those applied at the time of the order.
ACTE-DÉCO provides four means of payment:
- Credit card, by secure payment
- By check: the customer sends a check, to the order of ACTE-DÉCO, in payment of the amount including VAT of the order (shipping costs included).
- By bank transfer (bank details transmitted during the confirmation of the order)
- By Pay Pal
Without payment of the set, it cannot be transmitted to the production.
For the professional customers in account, the invoice is edited at the end of the month and the payment is fixed at 30 days.
For late payments, a penalty of 10% will be increased after the 3rd reminder from us, and legal proceedings will be initiated if there is no regularization.
The geographical area of delivery corresponds to the geographical area of coverage of the offer.
The products are delivered to the address indicated by the customer at the time of the order.
The delivery is deemed to be carried out as soon as the product is given to the carrier.
The delivery slip given by the carrier, dated and signed by the customer upon delivery of the product will constitute proof of transport and delivery.
Upon delivery, the customer must verify the content, conformity and condition of the product(s).
In case of damage, total or partial loss, or any other problems, it is up to the customer to exercise any recourse with the carrier without ACTE-DÉCO's responsibility ever being called into question.
Therefore, at the time of delivery, ACTE-DÉCO recommends the customer to check the condition of the delivered products before signing the acknowledgement of receipt of the package.
If he notices any anomalies, he must refuse the delivery of the products or issue handwritten, precise and dated reservations.
5- Right of withdrawal
The article L121-20 of the Code of the Consumption foresees a 14 working days deadline, to retract.
You have 14 days to change your mind. This is the right of withdrawal. This period concerns the cases of purchase by Internet, by telephone or by mail (sale by means of printed catalogs received by the Post Office) or by fax. If you exercise this right, the seller must reimburse you for the goods or services ordered. However, some purchases are not concerned.
This right of withdrawal does not apply to all products, here are the excluded products: audio and video recordings (CDs and DVDs) and computer software whose packaging is opened by the consumer, newspapers, magazines, goods manufactured or personalized for the customer, lotteries and perishable products. The list goes on to include financial services, travel, airline tickets and auction purchases. The terms and conditions of sale should normally specify the exclusions.
ACTE-DÉCO's "made-to-measure" products are manufactured on demand, in the format and colors chosen by the customer, they fall within the exceptions made by article L121-20. ACTE-DÉCO's "made-to-measure" products will therefore not be exchanged or refunded.
6- Defective products and return parcels.
For any return of parcel, the carriage costs are at the charge of the customer, except, the returns concerning only the products of nonconformity (the ordered product, is not the one received: problem of color, of format or even of model, the color is not good, the reason is not the good one, damaged products), ACTE-DÉCO will send you a return label. Your decoration will then be remade and sent back at ACTE-DÉCO's expense, after verification of your order form.
7- Intellectual property
ACTE-DÉCO is the owner of the intellectual property rights, of the website and the catalog, of the right to distribute the elements and in particular the photographs for which it obtained the necessary authorizations from the persons concerned. Consequently, the partial or total reproduction, on any support whatsoever, of the elements composing the site and the catalog, their use as well as their provision of third parties are formally prohibited.
The photos, images and situations are not contractual.
The creations, images and texts of the site https://www.acte-deco.fr/en/ and the catalog are the full and whole property of ACTE-DÉCO. Any reproduction, use, copy, without our prior agreement will lead to legal proceedings.
The present general conditions of sale express the entirety of the obligations of the parties. No other general or particular condition communicated by the customer will be able to integrate or derogate from the present general conditions.